Work with us

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

Overview

We're looking for a DevOps Engineer with a strong background in security to work with our engineering team on a contract basis. We look for strategic thinkers and creative problem solvers with a bias for execution.

Before applying, please note that is a remote contract position that can be held in either Brazil or Argentina.

Key Responsibilities:

• Security as Code: Implement security best practices within Infrastructure as Code (IaC) using Terraform for AWS-based environments.
• Kubernetes Security: Manage and secure Amazon EKS clusters, ensuring proper access controls, secrets management, and runtime security.
• Secrets Management: Implement and maintain HashiCorp Vault, AWS KMS, and AWS Secrets Manager for secure storage and retrieval of secrets.
• Shift Left Security: Integrate security early in the CI/CD pipelines using static code analysis, vulnerability scanning, and compliance checks.
• Secure Deployment Processes: Design and enforce security policies around containerized deployments and Kubernetes security best practices.
• Vulnerability & Application Security Testing: Automate security scanning tools like Snyk, Trivy, Checkov, SonarQube, or similar solutions.
• Automation & Scripting: Develop automation scripts in Python, Bash, or other scripting languages to streamline security processes.
• CI/CD Integration: Implement security controls within GitHub Actions and other CI/CD pipelines to ensure secure application delivery.
• Monitoring & Compliance: Set up security monitoring, logging, and alerting for compliance with SOC2, ISO 27001, and CIS benchmarks.
• Collaboration & Documentation: Work closely with DevOps, Security, and Engineering teams to define security guidelines and document security processes.

Required Skills & Qualifications:

• 5-7 years of experience in DevSecOps, Security Engineering, or related fields.
• Expertise in Terraform for IaC and managing AWS infrastructure securely.
• Strong hands-on experience with Amazon EKS and securing Kubernetes environments.
• Proficiency with HashiCorp Vault, AWS KMS, and AWS Secrets Manager for secret management.
• Experience in implementing Shift Left security strategies in software development.
• Hands-on experience with vulnerability and application security testing tools.
• Strong understanding of CI/CD pipelines and security automation using GitHub Actions.
• Proficiency in Python, Bash, or other scripting languages for automation.
• Experience deploying EDR/MDR/CNAPP tools and providing threat detection and mitigation strategies.
• Knowledge of compliance frameworks (SOC2, ISO 27001, NIST, CIS benchmarks) is a plus.
• Strong problem-solving skills and the ability to work in a fast-paced environment.

Preferred Qualifications:

• Experience with AWS Security Hub, GuardDuty, Cloudtrail, IAM policies and Crowdstrike, Wiz, and CloudTrail for security monitoring.
• Knowledge of policy-as-code tools like OPA (Open Policy Agent) for enforcing security policies.
• Familiarity with DevSecOps toolchains and threat modeling practices.

#ambient

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

Overview

We're looking for a DevOps Engineer with a strong background in security to work with our engineering team on a contract basis. We look for strategic thinkers and creative problem solvers with a bias for execution.

Before applying, please note that is a remote contract position that can be held in either Brazil or Argentina.

Key Responsibilities:

• Security as Code: Implement security best practices within Infrastructure as Code (IaC) using Terraform for AWS-based environments.
• Kubernetes Security: Manage and secure Amazon EKS clusters, ensuring proper access controls, secrets management, and runtime security.
• Secrets Management: Implement and maintain HashiCorp Vault, AWS KMS, and AWS Secrets Manager for secure storage and retrieval of secrets.
• Shift Left Security: Integrate security early in the CI/CD pipelines using static code analysis, vulnerability scanning, and compliance checks.
• Secure Deployment Processes: Design and enforce security policies around containerized deployments and Kubernetes security best practices.
• Vulnerability & Application Security Testing: Automate security scanning tools like Snyk, Trivy, Checkov, SonarQube, or similar solutions.
• Automation & Scripting: Develop automation scripts in Python, Bash, or other scripting languages to streamline security processes.
• CI/CD Integration: Implement security controls within GitHub Actions and other CI/CD pipelines to ensure secure application delivery.
• Monitoring & Compliance: Set up security monitoring, logging, and alerting for compliance with SOC2, ISO 27001, and CIS benchmarks.
• Collaboration & Documentation: Work closely with DevOps, Security, and Engineering teams to define security guidelines and document security processes.

Required Skills & Qualifications:

• 5-7 years of experience in DevSecOps, Security Engineering, or related fields.
• Expertise in Terraform for IaC and managing AWS infrastructure securely.
• Strong hands-on experience with Amazon EKS and securing Kubernetes environments.
• Proficiency with HashiCorp Vault, AWS KMS, and AWS Secrets Manager for secret management.
• Experience in implementing Shift Left security strategies in software development.
• Hands-on experience with vulnerability and application security testing tools.
• Strong understanding of CI/CD pipelines and security automation using GitHub Actions.
• Proficiency in Python, Bash, or other scripting languages for automation.
• Experience deploying EDR/MDR/CNAPP tools and providing threat detection and mitigation strategies.
• Knowledge of compliance frameworks (SOC2, ISO 27001, NIST, CIS benchmarks) is a plus.
• Strong problem-solving skills and the ability to work in a fast-paced environment.

Preferred Qualifications:

• Experience with AWS Security Hub, GuardDuty, Cloudtrail, IAM policies and Crowdstrike, Wiz, and CloudTrail for security monitoring.
• Knowledge of policy-as-code tools like OPA (Open Policy Agent) for enforcing security policies.
• Familiarity with DevSecOps toolchains and threat modeling practices.

#ambient #no-promote

About Ambient

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

Overview

We’re looking for an experienced Engineering Manager for the Resident Team at Ambient. You'll be helping us build software and solve problems at the intersection of software and devices. You’ll be expected to manage, mentor, and guide software engineers across different technical disciplines. In addition, you will be the bridge across multiple different teams and projects, making sure our efforts are on track and processes are running smoothly.

You'll have access to our Draper, UT office, and be expected to work at least 1 day per week in this location.

If you’ve got proven experience as an Engineering Manager, are comfortable with a bit of ambiguity and small-to-medium size software engineering teams, and are curious about the smart apartments space, we’d love to hear from you!

Responsibilities

• Directly manage an engineering team of 8-12 software engineers spanning different applications engineering disciplines (including front end, back end, and mobile)
• Guide and coach engineers, providing day-to-day support in their work and longer-term career guidance and mentorship
• Manage projects for your team and act as the bridge across multiple groups including software engineering, mobile, product design, quality engineering, operations, and other business teams 
• Make sure tickets are being completed and lead the SDLC process as needed
• Contribute to learning and knowledge sharing efforts in training and forum style meetings, depending on the context
• Keep project statuses up to date in Jira and Productboard, and maintain all relevant documentation in Google Docs and Notion

Requirements

• Prior experience as an Engineering Manager, having led teams of at least eight or more engineers across more than one engineering discipline (ideally in a similarly sized startup or small-to-medium sized technology company)
• A background in hands-on software development, preferably as a backend / platform engineer
• Ability to manage multiple projects simultaneously, with the capacity to determine priorities and quickly respond to updates while continuing to provide accurate timelines
• Deep enough technical knowledge to understand how a system works along with the ability to communicate effectively across technical and non-technical teams
• Experience with standard project management tools (we use Jira and Productboard) and platforms for documentation (we use Notion and Google Docs)
• Clear and concise communication skills, with the ability and confidence to navigate across multiple different teams and types of subject matter
• Comfortable taking ambiguous and potential unclear problems and breaking them down into actionable steps
• A high level of interest in and curiosity for the smart home and smart apartments space

Great to have, but not required:

• Experience with Python and/or Golang (our primary languages)
• Experience with our particular set of project management tools, Jira and Productboard
• IoT experience with protocols like Zigbee and Z-Wave
• Experience with design tools like Figma
• Experience with quality tracking software (we use Testrails)

#ambient

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About Ambient

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

About The Role

We’re looking for a Senior Android Developer to join our team. You’ll primarily work on our Android app, but will occasionally stretch into some iOS work as well. These apps enable all of our multifamily residents to control the devices in their units, so the direct impact you’ll have on our users is substantial. You'll have access to our Draper, UT office, and be able to work from there on a flexible schedule.

The ideal candidate is someone who has deep Android development experience and can provide meaningful, technical leadership in this area, while being flexible enough to dive into other mobile development and architecture areas as needed.

At Ambient, we look for strategic thinkers and creative problem solvers with a bias for execution. The team is highly collaborative, with all members making a large impact, regardless of seniority. 

 Responsibilities

• Develop and deliver new product features for our Android applications (with some work on iOS as needed)
• Improve mobile engineering processes and tools to increase team effectiveness
• Provide technical leadership and help drive projects forward
• Work across and collaborate with other technical and business teams
• Promote robust and maintainable code, clear documentation, and deliver high quality work

Qualifications

• 5+ years of native Android application development experience, along with some iOS development experience
• Strong proficiency with Kotlin in an Android development environment, along with the ability to work in Swift on iOS
• Experience working in a Senior, Staff or Lead role, where you've been expected to provide hands-on technical leadership
• Experience with both jetpack-compose as well as traditional layout modeling
• The ability to work independently and capacity to mentor more junior team members 
• Experience in mobile design patterns (MVVM), building mobile frameworks / SDKs, building custom UX widgets and optimizing apps for performance
• Experience with REST architecture for web services
• A deep understanding of computer science and software engineering fundamentals
• Ability to quickly iterate without compromising on quality

#ambient #no-promote

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About Ambient

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

About The Role

We’re looking for a Senior Android Developer to join our team. You’ll primarily work on our Android app, but will occasionally stretch into some iOS work as well. These apps enable all of our multifamily residents to control the devices in their units, so the direct impact you’ll have on our users is substantial. 

The ideal candidate is someone who has deep Android development experience and can provide meaningful, technical leadership in this area, while being flexible enough to dive into other mobile development and architecture areas as needed.

At Ambient, we look for strategic thinkers and creative problem solvers with a bias for execution. The team is highly collaborative, with all members making a large impact, regardless of seniority.

 Responsibilities

• Develop and deliver new product features for our Android applications (with some work on iOS as needed)
• Improve mobile engineering processes and tools to increase team effectiveness
• Provide technical leadership and help drive projects forward
• Work across and collaborate with other technical and business teams
• Promote robust and maintainable code, clear documentation, and deliver high quality work

Qualifications

• 5+ years of native Android application development experience, along with some iOS development experience
• Strong proficiency with Kotlin in an Android development environment, along with the ability to work in Swift on iOS
• Experience working in a Senior, Staff or Lead role, where you've been expected to provide hands-on technical leadership
• Experience with both jetpack-compose as well as traditional layout modeling
• The ability to work independently and capacity to mentor more junior team members 
• Experience in mobile design patterns (MVVM), building mobile frameworks / SDKs, building custom UX widgets and optimizing apps for performance
• Experience with REST architecture for web services
• A deep understanding of computer science and software engineering fundamentals
• Ability to quickly iterate without compromising on quality

#ambient

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About The Company:

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

About The Role:

We're looking for a Senior Backend Engineer to join our engineering team. In this role, you’ll be helping us open up the capabilities of our platform by working on integrations across the smart home and property management space. These are complex problems to solve, and we’re excited about the road ahead of us. 

We look for strategic thinkers and creative problem solvers with a bias for execution. We’ll expect you to contribute code as well as product and feature ideas from the get-go.

Our technology stack features languages like Python and Golang combined with technologies like AWS SNS, Lambda and EKS to allow us to gain data integrity across the platform. We also use intuitive database solutions such as Postgres. 

Responsibilities:

• Program; mostly in Python (and a bit of Golang)
• Architect, design, and implement services including the core API, backend data processing, and vendor integrations.
• Own the full lifecycle of development including design, prototyping, testing, release, and deployment
• Interact directly with other engineering and product teams
• Automate testing of the code you contribute
• Review pull requests on a daily basis

Qualifications:

• Strong understanding of Python and proficiency in various Python libraries and frameworks
• Experience with distributed systems
• Prior experience in a true Senior Software Engineering role (i.e. a high-level of proficiency in your area, the ability to work independently and capacity to mentor more junior team members) 
• Solid experience with integrations and the ability to quickly get up to speed on on new APIs
• A deep understanding of computer science and software engineering fundamentals
• A preference for simple yet fully functional and extensible solutions
• Ability to quickly iterate without compromising on quality

Great to have, but not required:

• Experience with FastAPI and Pydantic
• Experience with Golang
• Experience with Docker, Kafka and AWS services (EKS, Lambda, IoT, etc.)
• Data storage-related experience or familiarity with PostgreSQL

#ambient #no-promote

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About The Company:

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

About The Role:

We're looking for a Senior Backend Engineer to join our engineering team. In this role, you’ll be helping us open up the capabilities of our platform by working on integrations across the smart home and property management space. These are complex problems to solve, and we’re excited about the road ahead of us. You'll have access to our Draper, UT office, and be able to work from there on a flexible schedule.

We look for strategic thinkers and creative problem solvers with a bias for execution. We’ll expect you to contribute code as well as product and feature ideas from the get-go.

Our technology stack features languages like Python and Golang combined with technologies like AWS SNS, Lambda and EKS to allow us to gain data integrity across the platform. We also use intuitive database solutions such as Postgres. 

Responsibilities:

• Program; mostly in Python (and a bit of Golang)
• Architect, design, and implement services including the core API, backend data processing, and vendor integrations.
• Own the full lifecycle of development including design, prototyping, testing, release, and deployment
• Interact directly with other engineering and product teams
• Automate testing of the code you contribute
• Review pull requests on a daily basis

Qualifications:

• Strong understanding of Python and proficiency in various Python libraries and frameworks
• Experience with distributed systems
• Prior experience in a true Senior Software Engineering role (i.e. a high-level of proficiency in your area, the ability to work independently and capacity to mentor more junior team members) 
• Solid experience with integrations and the ability to quickly get up to speed on on new APIs
• A deep understanding of computer science and software engineering fundamentals
• A preference for simple yet fully functional and extensible solutions
• Ability to quickly iterate without compromising on quality

Great to have, but not required:

• Experience with FastAPI and Pydantic
• Experience with Golang
• Experience with Docker, Kafka and AWS services (EKS, Lambda, IoT, etc.)
• Data storage-related experience or familiarity with PostgreSQL

#ambient

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

Overview

We're looking for a Senior DevOps Engineer to work with our engineering team on a contract basis. We look for strategic thinkers and creative problem solvers with a bias for execution.

Before applying, please note that is a remote contract position that can only be held in either Brazil or Argentina.

Key Responsibilities

• Infrastructure as Code (IaC): Design, build, and maintain infrastructure automation using Terraform and Ansible.
• Platform Operations: Design, implement, and manage scalable, secure, and resilient platforms running on AWS and GCP infrastructure 
• CI/CD & Automation: Implement robust CI/CD pipelines, automate deployments, and ensure high system availability.
• Security & Compliance: Familiarity with best security practices, integrate EDR/MDR solutions, and ensure compliance with industry standards.
• Observability & Troubleshooting: Set up logging, monitoring, and alerting using modern tools for proactive issue detection and resolution.
• Site Reliability Engineering (SRE): Apply industry standard SRE principles to improve reliability, scalability, and performance.
• AI/MLOps (Preferred): Work closely with data teams to build scalable MLOps pipelines for AI/ML workloads.

Required Skills & Experience

• 10-15 years of experience in DevOps, Cloud Engineering, or Site Reliability Engineering (SRE).
• Strong expertise in AWS services (EKS, RDS PostgreSQL, Aurora, Lambda, IAM, IoT, VPC, CloudWatch).
• Hands-on experience with Terraform & Ansible for infrastructure automation.
• Proficiency in Python/Go/API tools for scripting, automation, and cloud operations.
• Deep knowledge of Kubernetes (EKS) for container orchestration and workload management.
• Operational experience with Git, GitHub Actions, SAST/DAST tools
• Experience in performance tuning and query optimization for Amazon RDS/Aurora PostgreSQL, including indexing strategies, and analyzing execution plans.
• Skilled in setting up logging, monitoring (using CloudWatch, Performance Insights), and auditing for security and compliance using tools like AWS CloudTrail and pgAudit.
• Strong troubleshooting skills with production incidents, performance tuning, and security incidents 
• Implementation experience with monitoring tools like Datadog, SumoLogic, Splunk, Prometheus, Grafana, or Cloudwatch and providing visibility into application health and performance using logs, traces and metrics
• Exposure to EDR/MDR security solutions and compliance frameworks.
• (Preferred) Some experience in AI/MLOps especially in the field of Observability and/or Cybersecurity 

Preferred Certifications (Optional)

• AWS Certified Solutions Architect / DevOps Engineer
• Certified Kubernetes Administrator (CKA)
• HashiCorp Certified Terraform Associate

#ambient

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

Overview

We're looking for a Senior DevOps Engineer to work with our engineering team on a contract basis. We look for strategic thinkers and creative problem solvers with a bias for execution.

Before applying, please note that is a remote contract position that can only be held in either Brazil or Argentina.

Key Responsibilities

• Infrastructure as Code (IaC): Design, build, and maintain infrastructure automation using Terraform and Ansible.
• Platform Operations: Design, implement, and manage scalable, secure, and resilient platforms running on AWS and GCP infrastructure 
• CI/CD & Automation: Implement robust CI/CD pipelines, automate deployments, and ensure high system availability.
• Security & Compliance: Familiarity with best security practices, integrate EDR/MDR solutions, and ensure compliance with industry standards.
• Observability & Troubleshooting: Set up logging, monitoring, and alerting using modern tools for proactive issue detection and resolution.
• Site Reliability Engineering (SRE): Apply industry standard SRE principles to improve reliability, scalability, and performance.
• AI/MLOps (Preferred): Work closely with data teams to build scalable MLOps pipelines for AI/ML workloads.

Required Skills & Experience

• 10-15 years of experience in DevOps, Cloud Engineering, or Site Reliability Engineering (SRE).
• Strong expertise in AWS services (EKS, RDS PostgreSQL, Aurora, Lambda, IAM, IoT, VPC, CloudWatch).
• Hands-on experience with Terraform & Ansible for infrastructure automation.
• Proficiency in Python/Go/API tools for scripting, automation, and cloud operations.
• Deep knowledge of Kubernetes (EKS) for container orchestration and workload management.
• Operational experience with Git, GitHub Actions, SAST/DAST tools
• Experience in performance tuning and query optimization for Amazon RDS/Aurora PostgreSQL, including indexing strategies, and analyzing execution plans.
• Skilled in setting up logging, monitoring (using CloudWatch, Performance Insights), and auditing for security and compliance using tools like AWS CloudTrail and pgAudit.
• Strong troubleshooting skills with production incidents, performance tuning, and security incidents 
• Implementation experience with monitoring tools like Datadog, SumoLogic, Splunk, Prometheus, Grafana, or Cloudwatch and providing visibility into application health and performance using logs, traces and metrics
• Exposure to EDR/MDR security solutions and compliance frameworks.
• (Preferred) Some experience in AI/MLOps especially in the field of Observability and/or Cybersecurity 

Preferred Certifications (Optional)

• AWS Certified Solutions Architect / DevOps Engineer
• Certified Kubernetes Administrator (CKA)
• HashiCorp Certified Terraform Associate

#ambient #no-promote

About Ambient

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

Overview

We're looking for an experienced Technical Recruiter (open to contract or full-time) to partner with our engineering, design, and product leaders to define their hiring strategy, build candidate pipelines, and grow our technical teams - all while delivering a world class candidate experience. 

This role is remote, but we have offices in Salt Lake City, UT and Menlo Park, CA which are available to work from if you're nearby. You will need to work Pacific or Mountain time hours to align with our teams.

Responsibilities

• Identify, source, and connect with talent through creative and diverse multi-channel methods
• Manage pipeline and create transparency around pipeline metrics
• Design, implement, and execute recruiting plans, partnering closely with hiring teams
• Own hiring manager relationships and improve our hiring processes
• Alongside the VP, People, ideate, implement, and iterate recruiting and talent best practices across the organization
• Influence business leaders and educate hiring managers on process, interview best practices, and decision making
• Strong candidate management and hiring team management skills to ensure we move quickly and keep candidates engaged at every step of the process

Requirements

• Ability to evaluate technical aptitude and screen candidates for both technical and behavioral fit
• Ability to thrive in a fast-paced environment
• Tech and industry knowledge with the ability to understand relevant skills and companies within the industry
• Consultative and interpersonal skills with the ability to communicate across all levels of the organization
• 5+ years of full-cycle recruiting experience, with at least 3 years supporting engineering teams
• At least 2 years of in-house experience

#ambient

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About the Company:

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

Summary:

As a Customer Support Representative (Tier 2), you will play a vital role in resolving complex customer issues, identifying broader system challenges, and creating knowledge resources. You will also be responsible for escalating issues according to established procedures. We are looking for a motivated individual who is passionate about helping others and continuously strives to elevate the customer experience.

Main Duties & Responsibilities:

• Case Management & Channel Support: Collaborate with your team to ensure seamless coverage across all support channels. Oversee customer cases and incoming calls, ensuring smooth and timely escalations between support tiers.
• Remote Servicing: Provide efficient, remote assistance to external customers, including seamless replacement of hardware as needed.
• Defects and Problem Management: Identify and document recurring issues by creating detailed problem tickets. Collaborate with product and engineering to address these issues through regular communication.
• Agent Workflow Optimization: Continuously seek opportunities to streamline agent workflows for case management. Identify areas for improvement, establish best practices to enhance efficiency, and provide training to team members on these workflows.

Key Success Characteristics:

• Passionate advocate for improving the customer experience.
• Adaptable to evolving processes and products, with a continuous drive to learn and contribute ideas.
• Strong team player who prioritizes collaboration and effective communication.
• Capable of thriving in a dynamic, fast-paced environment with shifting requirements.
• Exercises sound judgment within established procedures to create effective resolutions and action plans.
• Highly attentive to detail and dedicated to managing issues through full resolution.
• Familiarity with CRM and ticketing systems, especially Salesforce Service Cloud.
• Strong organizational and time management skills, with excellent written and verbal communication.
• Spanish speaking is preferred but not required. 

Required Qualifications:

• 2+ years of experience in technical support within the high-tech or consumer electronics industries.
• A high school diploma with relevant work experience in high-tech or consumer electronics or an associate degree is preferred.

Working Conditions & Requirements:

• Consistent and reliable attendance is essential.
• Ability to sit or stand at a desk for an 8-hour shift, perform computer-based work, and participate in virtual meetings.
• Quiet work environment with minimal background noise or interruptions.
• Internet access with minimum download speeds of 100 Mbps.
• Occasional travel may be required for business purposes (by car, air, or other means).
• Flexibility to work assigned shifts within the hours of 7 am to 7 pm MST.

Please note:  Ambient, Inc. reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.

#ambient #no-promote

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.