Finance and billing FAQ

Do I have any open invoices?

Contact us at receivables@ambientproptech.com for an account statement showing any open invoices.

Can you send me a billing statement?

Contact us at receivables@ambientproptech.com for billing statements.

Who do I contact about billing?

Contact us at receivables@ambientproptech.com for any billing questions. 

When do I receive invoices?

Monthly subscriptions

Monthly subscription invoices are sent on the 2nd-3rd day of each month for services referred in the preceding month. For example, December’s invoice will be emailed to the contact on file January 2nd-3rd.

Annual and five-year contracts

Annual and five-year contracts are billed on the 2nd-3rd day of the preceding month following the month in which units are installed/ the exact month these are sent vary depending on installation date and when the contract began.

Hardware, labor, and out-of-warranty invoices

Hardware, labor, and out-of-warranty invoices are sent bi-monthly, near the 15th of the month.

How do I get reimbursed/credited for unnecessary charges?

Contact us at receivables@ambientproptech.com for reimbursements.

Who should I contact for an updated W9/COI?

Contact us at receivables@ambientproptech.com for an updated W9/COI.

Vendor Cafe update

We've changed our name from Level to Ambient in Vendor Cafe. Any questions regarding Vendor Compliance (Vendor Credentialing, Vendor Cafe, NetVendor) should be directed to receivables@ambientproptech.com.