Staff support
Lock batteries
Learn how to check and replace the batteries in a unit lock.
How to connect a Level Gateway
Connect a Level Gateway in to keep units working with Ambient.
How to reset a Level Doorbell
Reset a Level Doorbell when a resident moves out.
Resident having trouble pairing a Level Doorbell
Help a resident troubleshoot common issues pairing a Doorbell.
Resident having trouble connecting ButterflyMX to Ambient
Help a resident troubleshoot common issues connecting a ButterflyMX intercom to Ambient.
How to connect a Level Hub
Connect a unit's Level Hub in to ensure that the devices work with Ambient.
Level Doorbell LED lights
Use the LED lights to see the Doorbell status and troubleshoot issues.
How to replace a Level Doorbell
Learn when and how to replace a Level Doorbell.
How to connect a Level Bridge
Connect a unit's Level Bridge in to ensure that the devices work with Ambient.