How to replace a Level Doorbell

If you need to replace a Level Doorbell, follow these steps:

1. Confirm the Doorbell needs replacement
2. Have Support associate the new Doorbell
3. Replace the Doorbell
4. Remind the resident to pair the new Doorbell

1. Confirm the Doorbell needs replacement

Important: Only replace a Doorbell after you've completed these troubleshooting steps:

1. Check the Level Doorbell LED lights to confirm there is an issue.
2. Reset the Doorbell.

2. Have Support associate the new Doorbell

Support needs to associate the new Doorbell with the unit before a resident can pair it. Please contact Support to provide:

• the serial number printed beside the QR code on the back of the Doorbell
• your property name
• the unit name
• the reason for replacement

Note: If the resident is ready to pair the Doorbell right away, please call Support at 1-833-760-2878.

3. Replace the Doorbell

To replace the Level Doorbell:

1. Remove the T8 security screw at the bottom of the Doorbell using a T8 security screwdriver.
   Note: A T8 security screwdriver has a hole in its center.
   
2. Remove the Doorbell from the mounting plate.
   
   1. Pull the bottom of the Doorbell away from the bottom of the mounting plate.
   2. Unlock the Doorbell from the top.
3. Place the new Doorbell on the mounting plate.
   
   1. Hook the Doorbell to the top of the mounting plate.
   2. Ease the Doorbell in at the bottom.
   3. Secure the T8 security screw.
4. Wait for the ring light to turn solid orange.
   Note: The Doorbell takes 40 seconds to fully boot up.

4. Remind the resident to pair the new Doorbell

After replacing a Doorbell, the resident must pair the new Doorbell.

Tip: The resident won't see a reminder in the app to pair their Doorbell. Have the resident follow the steps in How to pair a Level Doorbell.