Staff move-in and move-out checklists

To ensure that your resident move-ins and move-outs go smoothly and that Level M continues to run during unit turnover, we recommend that you follow the steps in these checklists.

Important: Please review and customize these steps for your community. Steps may vary based on a unit's device configuration and your community policies.

• Move-in
• Move-out

Move-in

Follow these steps to prepare the unit for new residents:

• Confirm that the unit has the required devices.
  The unit should have:
  • a router (if provided)
  • a Level Hub, including Ethernet and power cords, or a Level Bridge
• Confirm that the Level Hub or Level Bridge is connected.
  See How to connect a Level Hub or How to connect a Level Bridge.
• Add the resident to Ambient.
  • If you have a PMS integration with Ambient, add the resident to the PMS system.
    Note: Allow about one hour for the resident to sync and the invitation to send.
  • If you don't have a PMS integration with Ambient, add the resident using the manager dashboard.

Move-out

Follow these steps when a resident moves out:

• Remove the resident from Ambient.
  • If you use a PMS integration with Ambient, update the resident's end date in the PMS system.
  • If you don't use a PMS integration with Ambient, remove the resident using the manager dashboard.
• Confirm that the devices were left in the unit.
  These devices should be left behind:
  • the router (if provided)
  • the Level Hub, including Ethernet and power cords, or the Level Bridge
    Note: Confirm that the Level Hub or Level Bridge is connected.
• Reset the Level Doorbell. See How to reset a Level Doorbell.
• Rekey the unit lock.

Tip: Remember to use device automations in vacant units. Once a unit is vacant in Ambient, any vacant unit automations you've set up will be applied according to your automation schedule.