Support header image

Resident support

How to answer your Level Doorbell.

When someone rings your Level Doorbell, you’ll see a notification on your phone. Tip: Make sure you have enabled notifications for the Level Home app in your phone settings.
  1. Answer the Doorbell ringing notification.
    • With the app closed, you’ll see a Doorbell ringing notification. To answer, tap the notification.

doorbell-ringing-home-screen

Tip: Tap and hold the notification to enlarge the image of the doorbell feed.

doorbell-ringing-front-door

  • With the app open, you’ll see a Doorbell ringing notification at the top of your screen. To answer, tap the green Answer button.

doorbell-ringing-in-app

  1. From the video feed, you can:
    • unmute to talk with your visitor
    • unlock your door

enlarged-view-of-doorbell-ringing

  1. Tap End to end the video feed. If you miss or ignore a ring, you can view it in your latest clips.

doorbell-latest-clips

Let's talk

Monday through Friday 8am to 6pm MST.