Resident support
Trouble locking or unlocking your home with the app
Learn how to troubleshoot common issues using your lock with the app.
Trouble unlocking your home with a door code
Learn how to troubleshoot common issues using a door code.
How to use the Ambient Home app to unlock common area doors
Unlock common areas like building entrances, hallways, and elevators.
How to use the Ambient Home app to unlock amenity doors
Unlock amenity doors, like your clubhouse, pool, or fitness center.
Trouble adding or deleting a door code
Follow these steps to troubleshoot issues adding or deleting a door code.
Lock batteries
Learn how to check and replace the batteries in your home's lock.
Using your lock with Ambient
Use your lock with the app, manage your door codes, and view recent activity.