Resident support
Trouble unlocking your home with a door code
Important: If you're locked out, please contact your property staff.
If you're having trouble unlocking your home lock with your door code, try troubleshooting these common issues:
Incorrect door code
To check you're using the correct door code in the app:
- Tap the settings icon
.
- Tap "Lock".
- Tap "Door codes".
You'll see any door codes you've set.
Tip: For some lock models, you need to press the checkmark button on your lock's keypad after you enter your door code for the door to unlock.
Lock battery issue
Your lock uses AA batteries, which you’ll need to replace occasionally to keep your lock working with your door codes. See Lock batteries.
Level Hub or Bridge disconnected
Your lock is linked to the Level network through a Level Hub or Level Bridge. That hub or bridge must be connected for your lock to work with the app. See Level Hub or Bridge connection.
If you’ve confirmed your hub or bridge is connected but you’re still having trouble, contact Support.