Resident support
Resident troubleshooting guide
Here are the top five most common troubleshooting tactics for residents. Please refer to the linked content for the most up-to-date information.
What’s the difference between a common area and an amenity?
The difference between a common area and an amenity.
Level Hub or Bridge connection
Your Level Hub or Bridge must be connected for your devices to work with the app.
Not receiving notifications
Learn how to troubleshoot common issues with notifications.
Trouble controlling your smart devices
Learn how to troubleshoot common issues controlling locks, thermostats, and lighting with the app.