Resident troubleshooting guide

Basic troubleshooting tips

1. Make sure your smart home devices are powered on

Ensure that your smart home devices have charged batteries or are plugged in. Unplugging a device causes the smart home system to no longer work. If a device runs on batteries, please be sure the batteries are charged.

 

2. Make sure that your Level Hub is connected to the internet

Check that your Hub is connected to the internet by ethernet or cellular connection.

 

Top five resident troubleshooting articles

Here are the top five most common troubleshooting articles. Please refer to the linked content for the most up-to-date information:

1. How to get started with Ambient.
2. Can’t pair a Level Doorbell.
3. Trouble adding a lock to the Ambient app.
4. Door code doesn’t work.
5. How to replace your keypad lock batteries.