Resident support
Trouble locking or unlocking your home with the app
Important: If you're locked out, please contact your property staff.
If you're having trouble locking or unlocking your home with the Ambient app, follow the steps in this article to troubleshoot these common issues:
"Unable to unlock" message
If there's an issue with your lock or its connection, you may see an error message when you try to lock or unlock your home with the app.
If you see this message, or if your lock isn't working as expected in some other way, try the troubleshooting steps in this article.
Lock battery issue
Your lock uses AA batteries, which you'll need to replace occasionally to keep your lock working with the app. See Lock batteries.
Level Hub or Bridge disconnected
Your lock is linked to the Level network through a Level Hub or Level Bridge. The Hub or Bridge must be connected for your lock to work with the app. See Level Hub or Bridge connection.
If you've confirmed your Hub or Bridge is connected but you're still having trouble, contact Support.
Mechanical issue
If there's a mechanical issue with your lock, such as grinding or difficulty turning, please report the issue to your property staff.